🔍 Troubleshooting Common Issues

My bed wobbles. What should I do?

Step-by-Step Fix:

1. Check all screws and bolts — tighten any loose connections
2. Verify level floor — use shims under legs if floor is uneven
3. Ensure proper assembly — refer to instructions to confirm all parts are correctly installed
4. Inspect for damage — look for cracks, bent parts, or stripped screws
5. Check leg alignment — all legs should touch the floor evenly

Note: Some minor movement is normal with any elevated bed, but significant wobbling indicates a problem that must be addressed immediately for safety.

The mattress slides around on the slats. How do I fix this?

Solutions:

• Add a non-slip mattress pad between the mattress and slats
• Use rubber shelf liner cut to size
• Ensure mattress is the correct size for the frame
• Consider a bunkie board for added stability

My child is afraid of the top bunk. What can I help?

Helpful Tips:

• Start by having them sleep on the bottom bunk to get comfortable with the bed
• Let them practice climbing the ladder during the day
• Install a nightlight so they can see the ladder at night
• Make the top bunk feel cozy with favorite bedding and stuffed animals
• Consider lower bunk options if fear persists
• Never force a child to use the top bunk if they're not ready

The ladder hurts my child's feet. What can I do?

Solutions:

• Encourage wearing slippers or socks when using the ladder
• Add foam pipe insulation cut to fit around ladder rungs (secured with tape)
• Consider upgrading to a model with wider, flatter steps or stairs
• Check that rungs are properly installed and not rotated

There's not enough headroom on the top bunk. Can I fix this?

Unfortunately, headroom is determined by your ceiling height and the bed's design. Options:

• Use a thinner mattress (6 inches instead of 8)
• Remove any mattress topper
• Consider a lower-height bunk bed model
• Educate the child to be mindful when sitting up

Prevention: Always measure ceiling height and ensure 30-36 inches of clearance before purchasing.

My child keeps rolling near the edge. Is this normal?

Active sleepers can move around during the night. Solutions:

• Ensure guardrails extend at least 5 inches above the mattress
• Use a properly-sized fitted sheet to prevent bunching
• Consider a slightly larger mattress if allowed by the frame
• Place a rolled blanket or pool noodle under the fitted sheet along the open edge as a gentle barrier
• Consider moving the child to the bottom bunk if concerns persist

The bed makes noise when my child moves. Is this normal?

Some noise is normal, but excessive squeaking indicates:

• Loose hardware (tighten all connections)
• Friction at joints (apply lubricant)
• Mattress movement on slats (add non-slip pad)
• Slats shifting (ensure they're properly secured)

Regular maintenance significantly reduces noise issues.